Privacy policy

Last updated: September 4, 2025

This Privacy Policy explains how OPlsolution OU (“we”, “us”, “our” or the “Company”) collects, uses, and protects your personal data when you use our online store and related services. We are committed to processing your personal information in accordance with the General Data Protection Regulation (GDPR) and applicable Estonian laws.

    1. Data Controller

    OPlsolution OU
    Registration number: 16943560
    Address: Harju maakond, Tallinn, Kesklinna linnaosa, Tuukri tn 19-316, Estonia
    E-mail: info@japan-vitamins.com
    Phone: +371 29213020

    2. Personal Data We Collect

    We may collect the following categories of personal data:

    •          Name and surname
    •          Delivery and billing address, phone number, e-mail
    •          Payment details (processed securely via payment providers)
    •          Order and customer service history
    •          Cookies and technical data (IP address, browser type, language, site visit history)

    3. Purposes of Processing

    Your personal data may be processed for the following purposes:

    • Order processing and fulfillment
    • Delivery of goods
    • Payment processing
    • Customer service and support
    • Sending marketing communications (only with your consent)
    • Website analytics and improvements

    4. Data Sharing

    We only share your personal data to the extent necessary and solely for purposes related to fulfilling the contract:

    • Courier and postal services (for delivery)
    • Payment providers (Stripe, PayPal, Maksekeskus, etc.)
    • IT and hosting providers (for website functionality, including Shopify)
    • Government authorities, only where required by law

    Note: Our store is powered by Shopify, which also processes personal data for hosting, analytics, payment facilitation and platform functionality. For more details on Shopify’s privacy practices, please refer to the Shopify Privacy Policy.

    5. Data Retention

    • Order data: 7 years (in accordance with Estonian accounting requirements)
    • Marketing data: until withdrawal of consent
    • Cookies: in accordance with our Cookie Policy

    6. Your Rights

    In accordance with the GDPR, you have the right to:

    • Access your personal data
    • Correct your personal data
    • Request deletion of your data (“right to be forgotten”)
    • Restrict processing of your data
    • Data portability to another controller
    • Withdraw your consent at any time
    • Lodge a complaint with Andmekaitse Inspektsioon (Estonian Data Protection Inspectorate)

    7. Data Security

    We implement appropriate technical and organizational measures to protect your data. However, please note that no transmission or storage method is 100% secure.

    8. Contact for Data Protection

    If you have any questions or requests regarding your personal data, please contact us:
    E-mail: info@japan-vitamins.com
    Phone: +371 29213020